Thema: Plus problem

And just is it a misunderstanding? You can always pay with Paypal, Payoneer, or similar singly or monthly. But maybe Sokker has it differently. But if they put it on the page as a possibility, it is important that it is correct.

PayPal show as possible option only in the one-time upfront payment.

PayPal account holders can also use this option to purchase the Plus subscription. is said on plus page.

And "subscription" is used for monthly payment, so it seems that he's right.

The term subscription was used even before the monthly payment option, a lingiusitic mistake it would seem. When you go to buy options it shows you different payment options for one-time/monthly payments and it was mentioned from the start that PayPal won’t be available for the monthly payments option.

They should fix the paragraph that you mentioned (and the one before it) because it is indeed misleading due to using the term „subscription”.

Exactly! I couldn't understand it differently.

"PayPal account holders can also use this option to purchase the Plus subscription."
(Edith war hier)

Hi everyone, I received an email today telling me that the monthly payment of the annual plus was not successful. the card used is the same as the first payment and the money is there. can anyone help me?

Does it say here when it will be renewed? https://sokker.org/app/assistant/benefits/

Today, this Is the mail
Failed to renew Sokker PLUS subscription
Dear donzauker

We are delighted that you are taking advantage of the Sokker PLUS subscription. By doing so, you are supporting the further development of your favourite game, and in return you receive a lot of functionality.

As you requested, we tried to renew your monthly subscription. Unfortunately, this attempt was unsuccessful! Please check the information provided in the Sokker PLUS shop and the availability of funds on your credit card. Remember that the continuity of your subscription is important, also so that you do not lose some of your training data.

However, if you have decided to take a break, we hope that you will become a subscriber again in the future. After all, this deal is mutually beneficial!

With our best regards
Sokker Team
(Edith war hier)

one user had similar problem here:
https://sokker.org/forum_topic/ID_forum/1259/ID_topic/3542230/pg/179
check if you can find some similarities or solution (although I doubt)

but check if there is all ok with the card - are there enough money to pay? is the card you assigned valid (the date on the card has not passed yet)?

at least those are two possible reasons that payment didnt work and are resolve-able by you

other reason might be that during renewal try there was some connection problem between tpay and your bank

The card Is ok Is the same of the First payement

Nobody answers my problem, I will inevitably unsubscribe and goodbye plus. I am sorry

@kryminator please help @donzauker

well, devs checked it to the point it can be checked (as I told you, they see the error info as sth like '65 - Payout frequency exceeded') and they state it's problem with your card, You state that it's Sokker issue and none of you wants to do anything more, so the problem kind of get stuck
(Edith war hier)

My card Is the same of First payement.
The Page of Change metod payement Is broken . Not Is my problem

My card Is the same of First payement.

This means nothing, maybe you had lower amount spend last month, or different number of transactions done, or higher limits or whatever. This error code clearly says that it's your bank that refuses the transaction due to your card limits.
Did you even check your card settings?

My card not limit Is direct in my bank account. But risponding me, because I can't delete the payment method and enter another one. the sokker page that comes out says there are problems and the team is working